At Davno Clothing, we strive to deliver high-quality products and a smooth shopping experience. If you face any issues with your order, we are here to help.
Since our website currently does not support online return or exchange requests, all requests must be submitted through email.
1. How to Request a Return or Exchange
To initiate a return or exchange, please email us at:
Please include the following details in your email:
- Your Order Number
- Reason for return or exchange
- Clear photographs of the product (showing the issue, if any)
- Unboxing video (recommended if the product is damaged or defective)
Our support team will review your request and contact you within 24–48 hours with next steps.
2. Return & Exchange Window
All return or exchange requests must be submitted within 24–48 hours of delivery.
Requests made after this period may not be accepted.
3. Conditions for Return or Exchange
To be eligible, the product must meet the following conditions:
- Unused and in original condition
- All tags and labels must be intact
- Product must be in its original packaging
- No stains, perfume scent, damage, or usage marks
Products failing quality checks may not qualify for return or exchange.
4. Eligible Reasons for Return/Exchange
You may request a return or exchange in the following situations:
- Wrong item delivered
- Size issue (exchange only)
- Damaged or defective product
- Product does not match the description
5. Non-Returnable Items
The following items cannot be returned or exchanged:
- Items without original packaging or tags
- Products damaged due to mishandling
- Items showing signs of use
6. Exchange Process
If your requested size or item is available, we will process the exchange once we receive and verify the returned product.
If the required size is not available, you may choose:
- A different product of equal value, or
- Store credit (if applicable)
7. Return Pickup & Shipping
- In most locations, a return pickup will be arranged by our courier partner.
- If pickup service is not available in your area, you may be asked to self-ship the item.
- Any shipping charges (if applicable) will be communicated by our support team.
8. Refund Policy (If Applicable)
Refunds are processed only in specific cases such as:
- Wrong product delivered
- Damaged or defective product
Refund Mode:
- Original payment method or
- Store credit (based on eligibility)
Refund Time:
- 5–7 business days after the returned product is received and approved.
Refunds are not offered for size-related returns; exchanges will be provided instead.
